Trade Terms & Conditions
Orbinexglobal · Effective Date: 27 May 2026 · Valid for all international B2B orders
These Trade Terms and Conditions ("Terms") govern all B2B export transactions between Orbinexglobal ("Seller", "we", "us"), registered and operating from Nashik, Maharashtra, India, and any buyer, importer, or purchasing agent ("Buyer", "you") placing an order through our website, email, WhatsApp, or any other channel.
By placing an order or submitting a trade inquiry, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Product Specifications & Quality Standards
Product images, descriptions, and specifications on our website are representative. Minor natural variations in color, size, and weight are inherent to agricultural produce and shall not constitute grounds for rejection or dispute, provided they fall within the agreed tolerance range (typically ±5%).
2. Minimum Order Quantities (MOQ)
| Product Category | Standard MOQ | Container Type |
|---|---|---|
| Fresh Vegetables (Onion, Potato) | 15 Metric Tons | 20ft Reefer |
| Fresh Fruits (Mango, Pomegranate) | 5 Metric Tons | 20ft Reefer |
| Dry Fruits (Cashews, Almonds) | 5 Metric Tons | 20ft Dry Container |
| Corrugated Packaging Boxes | 1,000 Units | 20ft Dry Container |
| Mixed Produce Orders | 10 Metric Tons | 20ft Reefer (as applicable) |
* MOQs may vary based on season, availability, and destination port. Contact our trade desk for custom order requirements below standard MOQ.
3. Pricing & Quotations
Reference Prices: All prices displayed on the website are indicative wholesale reference prices only. They are subject to market fluctuation, seasonal variation, and must be confirmed via an official Proforma Invoice (PI) before order confirmation.
Quotation Validity: All formal price quotations are valid for 72 hours from the date of issue, unless otherwise specified in writing.
Currency: All prices are quoted in Indian Rupees (INR) or US Dollars (USD) as agreed upon. Currency conversion rates used are the prevailing rates at the date of invoice issuance.
Price Revision: We reserve the right to revise prices due to significant commodity market fluctuations, changes in government regulations, port charges, or force majeure events, with prior notice to the buyer.
4. Payment Terms
Letter of Credit (L/C)
PreferredIrrevocable LC at sight, issued from a SWIFT-enabled bank. Preferred for first-time buyers and orders above USD 50,000.
Telegraphic Transfer (T/T)
Standard50% advance at order confirmation, remaining 50% against copy of Bill of Lading (BL) before release.
Documents Against Payment (D/P)
On ApprovalDocuments released upon payment confirmation through buyer's bank. Available for verified buyers.
Open Account
Established BuyersAvailable only for long-term buyers with established credit history and formal agreement.
All bank charges outside India are to be borne by the buyer. Orbinexglobal is not responsible for delays caused by banking intermediaries.
5. Shipping, Incoterms & Delivery
Origin Ports: We ship primarily from Jawaharlal Nehru Port Trust (JNPT), Mumbai and Mundra Port, Gujarat. Port selection depends on product type, container requirements, and cost optimization.
Transit Times: UAE/GCC – 4–6 days; UK/Europe – 18–24 days; USA/Canada – 24–30 days; Australia – 18–22 days. Times are approximate and subject to shipping line schedules.
Cold Chain: All perishable produce is shipped in reefer containers maintained at specified temperatures per product requirements. Temperature logs are provided on request.
6. Export Documentation
The following standard export documents are provided with every shipment:
* Additional documents specific to destination country import requirements can be arranged upon advance notice. Any costs associated with additional certification are borne by the buyer.
7. Quality Claims & Dispute Resolution
Claims Window: Any quality claims must be raised within 48 hours of cargo arrival at the destination port, supported by photographic evidence and a third-party inspection report (SGS, Bureau Veritas, or equivalent).
Resolution Process: Disputes shall first be attempted to be resolved amicably between both parties within 14 working days. If unresolved, disputes shall be referred to arbitration under the rules of the Indian Council of Arbitration (ICA), New Delhi.
Governing Law: These Terms are governed by the laws of the Republic of India. The courts of Nashik, Maharashtra shall have exclusive jurisdiction.
Liability Limit: Our maximum liability for any claim shall not exceed the invoice value of the disputed shipment. We accept no liability for indirect, consequential, or loss-of-profit damages.
8. Force Majeure
Neither party shall be held liable for delays or failure to perform their obligations due to circumstances beyond their reasonable control, including but not limited to: natural calamities, crop failure due to weather conditions, port strikes, government export restrictions, pandemic, war, civil unrest, or any other act of God. The affected party shall notify the other within 7 days of the onset of such an event.
9. Order Cancellation & Amendment
Before Packing: Orders may be cancelled or amended with full advance refund (less any bank charges) if the request is made before packing/loading has commenced.
After Packing/Dispatch: Once goods have been packed and dispatched to the port, cancellations are not accepted. Any amendment charges, demurrage, or additional freight costs will be borne by the buyer.
Advance Forfeiture: If a buyer cancels after advance payment has been received and packing has commenced, the advance amount is non-refundable.
Questions About These Terms?
Our trade desk is available Monday–Saturday, 9:00 AM – 6:00 PM IST.